Rebecca Bealer

Small changes to logging into Library resources

November 13, 2024: We’ve made a couple of changes in the background systems that help you log into Library resources, and you may see some small changes here and there.

If you are on campus using a wired workstation or connected to the LSUHSC-Secure wireless network, you may be asked to enter your full LSUHSC-NO email address when you see this screen:

After you’ve entered your entire LSUHSC-NO email account or chosen your LSUHSC-NO account you’ve previously used, you may see this box, where you will just need to enter your username (the bit before the @lsuhsc.edu) and your current password:

When off campus, you will notice you may be asked to complete the Multifactor Authentication (MFA), where you will need to enter a two-digit number in your Microsoft Authenticator app or confirm via a phone call that you are trying to log in:

If you’ve logged in elsewhere in your session, such as to access the Office 365 Outlook webmail, you may not be asked to provide any of the above as your previously-entered credentials will transfer to the systems that help with logging into Library resources.

Also, if you log in directly to sites using the Library’s OpenAthens setup, you will see the same prompts as above.

If you do not have Multifactor Authentication set up, you will see a message similar to this and will be unable to proceed:

If you see this screen, you will need to set up Multifactor Authentication to continue to log in to Library resources. You can do so by referring to the “Enroll in MFA” section on this page: https://www.lsuhsc.edu/admin/it/security/mfa/microsoft-mfa.aspx. If you need assistance with this, please contact the Help Desk or your school’s computer supporters.

If you have any questions about this or need any other assistance with Library resources, please contact us.

Equipment storage on the 5th Floor throughout November

October 28, 2024: For the next four weeks or so, there will be periodic moving and storage of furniture and equipment on the 5th Floor on the Prieur side. This is to assist with the carpet replacement on the 6th Floor of the Resource Center.

It may be noisy on days when the items are being moved between the floors.

Please do not take or move any of the items that are being stored, especially the chairs. These are from staff offices on the 6th Floor, and will be needed when the carpet installation is done in each area.

Off campus login woes? Try this!

October 25, 2024

Have you ever seen this screen when trying to log into Library resources when off campus?

You know you’re typing in your full LSUHSC-NO email address and are entering your correct current password. However, no matter how many times you try nor what browser you use, you just can’t log in.

If you run into this situation, try logging into the Microsoft Portal at https://portal.microsoft.com. When you enter your email and password there you will be asked to complete the Multifactor Authentication (MFA) step. After you’ve successfully logged into the Microsoft Portal, you can try accessing the Library resource you were attempting to get to initially.

We’ve found that sometimes you need to get the MFA to activate in order to have logging into Library resources be successful. The links to Library resources do not trigger the MFA step, so you may get caught in a loop where you can’t log in.

If you have any questions or need any assistance with Library resources, please contact us.

Update: Library catalog problems

UPDATE, Thursday, October 24, 2024: All problems with the Library catalog, the system the staff uses, and the WebBridge link resolver have been fixed. If you encounter any issues, please contact us.

Wednesday, October 23, 2024: We are experiencing extreme slowness and non responsiveness from the Library catalog. It is also making it difficult to check out and renew items in the Library.

This issue is also affecting any traffic that is going to our local WebBridge link resolver; the majority of link resolver traffic is handled by LibKey, so you may not see any problems when accessing articles.

We will update when we have more information about this issue.

UPDATE: Problems accessing all Wiley resources via Library links

UPDATE Wednesday, October 23, 2024: All Library links to Wiley content appear to be working as expected this morning. However, other institutions report this problem has been intermittent for the past couple of days, so you may run into issues unexpectedly. If you need assistance with this or any other Library resources, contact us.

Tuesday, October 22, 2024: We are currently experiencing issues with accessing all subscribed content on Wiley from a Library link. This affects all links from our Catalog, the E-Journals and E-Books A to Z List, our link resolver, and LibKey products. We are working on resolving the problem and will update when we have more information.

Until the problem is resolved, please use this link to access any Wiley content: https://go.openathens.net/redirector/lsuhsc.edu?url=https%3A%2F%2Fonlinelibrary.wiley.com%2F.

If you need assistance getting an article or an ebook, please contact us.

UPDATE: Problems with journals and publishers’ sites

UPDATE, October 23, 2024: Our access to the Journal of Oral Implantology has been restored, and all problems listed below have been fixed. If you need any help with these or any other Library resources, contact us.

UPDATE, October 22, 2024: Our access to Diabetes, Diabetes Care, and Diabetes Spectrum has been restored. We are still waiting on a response from the publisher of Journal of Oral Implantology as we have lost access to all of the content we’ve paid for over the years. We will update again when we have news about this journal.

UPDATE, October 17, 2024: The issue with logging in directly at some publishers’ sites has been resolved. If you run into any problems logging in directly at Wiley, Sage, or any other sites, please contact us. Unfortunately, we still do not have any updates about the journals we cannot access. If you need an article from any of these journals, please place an ILL request for the articles.

UPDATE, October 15, 2024: The problem logging in directly at some publishers’ sites using OpenAthens is not working again. You will see an error message if attempting to do so; please use the Library’s links to resources. We are also still waiting for the journals to be fixed as well.

UPDATE, October 14, 2024: The issue with logging in directly at some publishers’ sites using OpenAthens has been fixed. We are still waiting for updates on the journals where we cannot access our subscribed content.

Monday, October 14, 2024: We are experiencing a number of issues accessing journals and publishers sites.

We are unable to get to the subscribed content for the following journals:

• Diabetes
• Diabetes Care
• Diabetes Spectrum
• Journal of Oral Implantology

We are also experiencing issues when attempting to log in directly at the following publishers sites using OpenAthens:

• Wiley
• AAAS/Science
• Sage
• Any site that uses Atypon as its platform

For the sites where you are unable to log in directly using OpenAthens, please use the Library’s links to these resources.

We will update when we have more information, and please contact us if you need any assistance with these or any other Library resources.

UPDATE: Problems accessing JOSPT using Library links

UPDATE: The problem has been fixed, but contact us if you run into any problems or need any other assistance.

Monday, October 7, 2024: We are currently experiencing issues accessing content for the Journal of Orthopaedic and Sports Physical Therapy (JOSPT) from all Library links. This affects links to the journal from the Library’s catalog, link resolver, E-Journals and E-Books A to Z List, and all LibKey products.

We are working with the publisher and our proxy service to resolve the issue.

Until the problem is fixed, please contact us if you need an article from this journal.

Update: Problems getting ScienceDirect content via Library links

UPDATE: October 4, 2024: All Library links to ScienceDirect content are working again now, but if you run into any issues, the link below will work on and off campus.

Friday, October 4, 2024: We are currently experiencing issues with accessing all subscribed content on ScienceDirect from a Library link. This affects all links from our Catalog, the E-Journals and E-Books A to Z List, our link resolver, and LibKey products. We have already reached out to ScienceDirect and are waiting for them to fix the issue.

Until the problem is resolved, please use this link to access any ScienceDirect content: https://go.openathens.net/redirector/lsuhsc.edu?url=https%3A%2F%2Fwww.sciencedirect.com%2F.

If you need assistance getting an article or an ebook, please contact us.

New LibKey Nomad feature: E-Book linking!

We’re happy to announce new functionality for the LibKey Nomad browser extension. Not only does this magical tool easily link you to the full text of articles, it now quickly brings you to the Library’s available ebooks!

The Library has access to tens of thousands of ebooks, but it’s sometimes difficult to get to them. A book may be listed on a publisher’s site and it’s not showing you can read it, but we have access to it in another place. Or, you’re browsing Amazon and find a book you want to read, but can’t find a good way to see if the Library has it. LibKey Nomad now makes finding our ebooks extremely easy.

Look for the new View E-Book icon that will bring you to that book:

Here’s an example of where this new feature is of great help:

You’re on ScienceDirect and are trying to read the 7th edition of Abernathy’s Surgical Secrets, but cannot see any of the content of the ebook. However, since you have LibKey Nomad installed, you’ll see the icon at the bottom to View E-Book:

When you click on the View E-Book icon, some magic happens and you’re brought to ClinicalKey, where the Library does have access to this book!

However, there is one more thing you will need to do: there is a bug in the system now that doesn’t transfer your login information to ClinicalKey. However, there is another icon that will display where you will just need to click it to reload the page and you will be authenticated and will be able to read the ebook:

And this is all just that easy!

We have another example where this new feature will be helpful:

You’re looking around in Amazon and come across Dr. Porche’s Epidemiology for the Advanced Practice Nurse: A Population Health Approach. You have LibKey Nomad installed, and you see the View E-Book icon and know that will get you to where the Library has access to the book:

You also know that when you click that icon, you’ll need to also click the log in icon on the next page in order to read the book online:

We hope you find this new LibKey Nomad feature helpful when you’re looking for an ebook. More information about LibKey Nomad can be found on our LibGuide.

If you have any questions or need any help with this or any other Library resources, please contact us.

EZproxy system maintenance September 13-14, 2024

September 12, 2024: On Friday, September 13, 2024, starting at 11pm until Saturday, September 14, 2024, 11am EZproxy will be undergoing maintenance. You will be unable to log in to any resources when following one of our links from the Library’s webpages, catalog, or link resolver products.

You can, however, access the resources that support logging in directly using OpenAthens during this maintenance. A list of resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.

If you have any questions or need any other assistance with Library resources, please contact us.

Issues when logging into My EBSCO account

September 6, 2024: We’ve had reports and other libraries are confirming that users are encountering problems when trying to log into a My EBSCO account after following a Library link to EBSCO resources and databases, such as the Discovery search box, CINAHL, and Academic Search Complete.

If you follow a link from the Library to any of these resources and attempt to log into your My EBSCO account, you may encounter a 400 error or something similar. Please try one of the following if you encounter this issue:

• Try to access the resource and your My EBSCO account in Chrome
• Use this link to access the EBSCO resource: https://go.openathens.net/redirector/lsuhsc.edu?url=https%3A%2F%2Fsearch.ebscohost.com%2F ; you should then be able to log into your My EBSCO account

If you need any help with this or any other Library resources, please contact us.

Library holiday schedule for Labor Day

August 30, 2024: The Isché Library downtown will be closed Saturday, August 31, 2024; Sunday, September 1, 2024; and Monday, September 2, 2024, for Labor Day. It will reopen Tuesday, September 3, 2024, at 7:30am.

The Dental Library will be closed Sunday, September 1, 2024, and Monday, September 2, 2024, for Labor Day. It will reopen on Tuesday, September 3, 2024, at 8am.

All online resources are available via the Library’s website during the holiday.

How to access Library resources on and off campus class, Wednesday, August 21, 2024

August 21, 2024: On Wednesday, August 21, 2024, at noon, we will be offering a class on how to access Library resources on and off campus. You will learn about where to look for books, journals, and databases, as well as how to log in.

The class will be held in person in Room 405 of the Resource Center (enter through the Library), or online via Zoom (registration required).

We offer two classes each month, and you can learn more about our previous and upcoming offerings here.

If you have any questions, please contact us.

Library catalog unavailable, Tuesday, August 20, 2024 at 11pm

August 20, 2024: On Tuesday, August 20, 2024, at 11pm, INNOPAC, the Library Catalog, will be unavailable for approximately 2-3 hours. The outage is necessary for a system update.

The majority of Library resources will still be available during this time.

We apologize for this additional outage.

Please contact us if you need any assistance.

Library catalog unavailable Tuesday, August 20, 2024, starting at 3am

August 19, 2024: On Tuesday, August 20, 2024, at 3am, INNOPAC, the Library Catalog, will be unavailable for approximately 4 hours. The outage is necessary for a server and system update.

The majority of Library resources will still be available during this time.

Please contact us if you need any assistance.