April 4th Update: The problem appears to have been fixed and searches of the list are retrieving results again.
March 30th Update: We are again experiencing a complete outage of the A to Z List and will update when we know more. Please contact us if you need any assistance.
UPDATE March 22nd: The problem has been fixed, so the A to Z List is working correctly now.
Original post:
The E-Journals & E-Books A to Z List is not working as it should this morning. All searches yield a “no results found” message.
The company that runs the list has been investigating the problem for a while now, and we will update when we have more information.
If you need any assistance locating books or journals, please contact us.
E-Resource News | Permalink | Comments Off on UPDATED: E-Journals & E-Books A to Z List troubles again | Posted Wednesday, March 30, 2022 by Rebecca Bealer
UPDATE: The problem appears to be fixed, so all links to ClinicalKey from any Library resources should work correctly. Please contact us if you have trouble.
Links from the Library’s catalog, E-Journals & E-Books A to Z List, and the EDS Health Discovery service to books and journals in ClinicalKey are currently not working. This problem is affecting all ClinicalKey customers.
We are happy to now offer more journals published by the Radiological Society of North America (RSNA). In addition to our existing subscriptions to Radiology and Radiographics, we now have access to the newest journals published by the Society:
UPDATE: The system is up and running, but contact us if you have any problems.
At 10am on Wednesday, December 22, 2021, INNOPAC, the Library’s online catalog will not be available for at least one hour. During this time you will also not be able to log into EZproxy using your Library barcode and PIN. The WebBridge Link Resolver is affected by this outage as well.
It’s a lot easier to know whether an article you’re reading or would like to cite has been retracted with new features available in LibKey Nomad, LibKey Link, and LibKey.io. These tools now make it easier than ever to see that something has happened to a published article and has been retracted.
If you use LibKey Nomad, you will see in your search results in many databases that the article has been retracted:
These alerts extend to LibKey Link and LibKey.io when you see this screen with options for getting the original article:
When you see this screen, it also provides additional information explaining why the article was retracted:
Finally, if you have LibKey Nomad and go to a publisher’s site for an article, you will see this icon displayed at the bottom of the page for a retracted article:
Hopefully this information will be useful in your research needs, but if you have any questions about this or any other Library resources contact us.
When you want to share a link to an article with classmates, colleagues, or your students, it’s important to make sure they can get to it regardless of whether they are on or off campus. We recommend using our off campus link generator to help with this, but sometimes the link may still not work right for any number of reasons. There’s good news, though, as LibKey.io can help!
LibKey.io is a quick way to find access to a journal article using just a PMID or DOI.
All you need to do is plug the number into the handy search box and it does all the heavy lifting to get you to the article. However, there is also another benefit to using LibKey.io: it gives you an easy link to share with others so they can get to an article easily.
When you search a PMID or DOI in LibKey.io, you will see this screen with options for getting the article:
A hidden benefit when you see this page, though, is the URL of the page can also be used as a permanent/durable link to get this article!
If you follow the Library’s link to Dynamed that routes through the EZproxy service, please be advised that images are not showing up for each topic now. This affects accessing Dynamed off campus or when on campus and connected to the LSUHSC-Secure wifi network.
Until this problem is fixed, you can access Dynamed directly using OpenAthens. First, go to https://www.dynamed.com and click on the person icon on the right of the page:
Then, click on the “Sign in now” link:
Next, click “Institutional OpenAthens” at the bottom of the screen:
At the next screen enter “lsu” in box on the right and choose “LSU Health Sciences Center Library” when it appears:
Finally, enter your full LSUHSC-NO e-mail address and current password and you will finally have access to Dynamed!
We will update when we have more information about this problem with Dynamed and EZproxy, but if you need help with this or any other Library resources, contact us.
November 15, 2021 Update: Good news! The new version of Web of Science now works with LibKey Nomad! You can use what is hopefully your favorite browser extension to help you get to articles more easily when searching Web of Science.
Now that LibKey Nomad supports the new Web of Science, when you search a topic, the results will give you quick access to PDFs:
The legacy version of Web of Science is set to be retired in early 2022, so this is a very welcome addition for LibKey Nomad.
If you need help with this or any other Library resources, contact us.
___________________________________
Original post from June 7, 2021: If you’ve started using the new version of Web of Science, please note that it is not yet compatible with LibKey Nomad.
In the old version of Web of Science, you will see the LibKey Nomad enhancements including journal cover images and quick links to PDFs from the search results:
In the new Web of Science you will only see links to our WebBridge LR link resolver that will help you get the full text of the article:
We will update when the new Web of Science supports LibKey Nomad, but if you need help with this or any other Library resources please contact us.
UPDATE 7: Tuesday, November 2, 2021 afternoon: All EZproxy links to Wiley products are working correctly again.
UPDATE 6: Tuesday, November 2, 2021: We are again experiencing problems accessing Wiley titles via all EZproxy links. Please see our recommendations below for how to access Wiley books and journals directly using OpenAthens.
UPDATE 5 Friday, October 29, 2021: All issues affecting Wiley titles, articles, and PDFs should be resolved. However, if you run into any problems please contact us.
UPDATE 4 Thursday, October 28, 2021: Although linking to Wiley articles is working, you may run into an error when attempting to download a PDF. If you do, please follow our instructions below to access Wiley titles directly using OpenAthens.
UPDATE 3: The problem affecting LibKey product links has been fixed. You should now be able to access all Wiley articles when logging in off campus regardless of which link you use.
UPDATE 2: We are still experiencing issues with LibKey product links. If you are off campus and follow a link to a Wiley article PDF from LibKey Nomad or the link resolver in PubMed, you will not be able to access the article. Please follow the instructions below on how to access articles directly, or contact us if you need assistance.
UPDATE 1: As of Wednesday, October 27, 2021, the issues affecting EZproxy links to Wiley titles has been resolved, but there is a chance it might recur. If you find you are unable to access a Wiley book or journal, please follow the instructions below to log in directly using OpenAthens.
If you are trying to access a Wiley book or journal with a link that goes through our EZproxy system, those are currently not working correctly. All EZproxy users are experiencing this problem, and it affects links to Wiley titles in the Library’s catalog, E-Journals & E-Books A to Z List, our WebBridge Link Resolver, and all LibKey products.
Until this problem is fixed, you can access Wiley journals and books directly by using OpenAthens.
Next, click on Institutional Login at the bottom right of the box:
Then, click on Sign in with your OpenAthens account:
On the next screen, on the right of the screen, enter LSU and click on LSU Health Sciences CenterLibrary:
Then you will be able to enter your LSUHSC-NO full e-mail address and current password, after which you can access all of the Wiley titles we have access to through our subscriptions.
We will update when we have more information about this issue, but if you need any help with this or other Library resources please contact us.
UPDATE: INNOPAC is back up and running as of 1pm, October 19, 2021. If you encounter any issues, though, please contact us.
At 9am on Tuesday, October 19, 2021, INNOPAC, the Library’s online catalog will not be available for at least six hours. During this time you will also not be able to log into EZproxy using your Library barcode and PIN. The WebBridge Link Resolver is affected by this outage as well.
INNOPAC, our library system, will not be available starting at 12:45pm on Thursday, November 21st, and it could be out for at least two hours. This outage means that you will not be able to look up anything through the Library’s online catalog, and the link resolver in all databases will not work as well. There are, however, other options to find the resources you need during this time.
The Discovery/EDS Health search will still function and can help you locate a specific journal, book, or article:
There are many options presented that will still work, but some do rely on the system in order to work. As a result, any options to check the Library’s catalog or to use the WebBridge Link Resolver will not be available. However, particularly in the case of articles, there are many other options that can get you to what you need:
If you need to access any resource when off-campus, you will need to use your LSUHSC-NO e-mail and password through OpenAthens; you will not be able to log in using your Library barcode and PIN while the system is unavailable:
In PubMed, you may be able to get to articles directly using the Library’s link resolver even though the system is unavailable. Since we are using the LibKey Link service in conjunction with our link resolver, if a direct link to the PDF of an article is available, then you will bypass our link resolver. However, if this direct link is not possible and our link resolver would be needed in order to find available full-text or get the article through InterLibrary Loan, you will be unable to proceed while the system is down.
You can also use the LibKey Nomad Chrome browser extension to access journals in PubMed or from publishers’ sites. This will be particularly useful in PubMed, as the extension indicates which articles are available through the Library’s subscriptions. However, since the Library’s link resolver will not be available, only those citations that have “Download PDF” or “Article Link” will work during our system outage:
Even though INNOPAC, the Library’s catalog, will not be available, Library staff will have other ways to get to journals and resources during this downtime, so please contact us if you need help.
UPDATE: EZproxy is back up and running, so all links to Library resources are functioning both on and off campus again.
Original Post:
We are having trouble with our off campus authentication service EZproxy. Any links from the Library’s catalog, web site, and the E-Journals & E-Books A to Z List are not working at the moment.
For many publishers and resources, you will be able to log in directly using OpenAthens. Please see this page listing sites that support direct log in using your LSUHSC-NO e-mail and password. When you scroll to the bottom of this page, it will show you what you need to do once at those sites to log in.
We will update as soon as we have more information, but if you need assistance please contact us.
UPDATE: As of September 15, 2021, you can log in using OpenAthens when accessing Science directly. Please contact us if you are encountering any problems.
Original post:
If you need to get to the journals Science or Science Translational Medicine, please be aware that direct access via OpenAthens is currently unavailable. If you go directly to Science’s new site at https://www.science.org and try to log in using OpenAthens credentials, you will be unable to access any content. You will need to follow links that go through the Library’s EZproxy service in order to get to the full text of these journals. Links from the Library’s catalog, E-Journals & E-Books A to Z List, and our link resolver and LibKey products will route you through the proper channels to access the content.
Update: As of Friday, August 27, the error that was preventing access to any JAMA Network journal content from off campus via a Library EZproxy link has been resolved, but we are still seeing odd page displays.
When you follow one of the Library’s link to any JAMA Network title, you may see some icons on page not displaying correctly. Fortunately, the link to download PDFs of articles is displaying properly:
Until this issue is completely fixed you may encounter other problems, so please don’t hesitate to contact us if you need help. You may also continue to access JAMA Network titles directly via OpenAthens as described below.
Original post:
There is an issue that is affecting all subscribers to titles included in the JAMA Network family of journals when trying to access off campus via EZproxy. For us this means that you will encounter this error message when trying to access any JAMA title off campus from the Library’s Catalog, E-Journals & E-Books A to Z List, EDS Health Discovery service, and any LibKey products:
JAMA Network is aware of the issue and is currently working to resolve it. If you are on campus via a wired connection you will not see this problem, but if you are connected via the LSUHSC-Secure wireless network you will still have this issue although you are on campus. This same issue also extends to any connections via the VPN.
Until it is fixed, you can access JAMA Network journals from off campus by going directly to https://jamanetwork.com/ and logging in via Open Athens.
First, when at the site’s home page, click on “Sign In” to the right of the screen:
Then, click the link to “OpenAthens” :
At the next screen, enter “LSU” in the box to the right and then click the link for “LSU Health Sciences Center” :
Then, on the next screen enter your full LSUHSC-NO e-mail address and current password:
If you need any assistance accessing articles from the JAMA Network journals or if you need help with any other Library resources, please contact us.
If you follow the Library’s link to PubMed where you are asked to log in through EZproxy, please note there is a problem when attempting to log into your myNCBI/PubMed account using the third party/federated logins such as Google and Login.gov. After following the Library’s link to PubMed and then logging into your myNCBI/PubMed account, you will most likely encounter an error message or just a blank screen.
At present, the only login that will work if you use the Library’s link to PubMed is the old NCBI account login, but only if you went through the transition steps before this login option was phased out in June.
If you did not transition this account, you will not be able to create a new one at this time.
Please remember that creating a myNCBI/PubMed account will not grant you access to journals. This account just provides the ability to save searches and create search alerts.
However, if you would like to use your myNCBI/PubMed account and have easy access to articles in journals the Library subscribes to, we recommend the following:
Install LibKey Nomad in your browser; it can be used in Chrome, Firefox, and Edge; you can also install LibKey Nomad in Chrome found in your Citrix desktop
Log in to your myNCBI/PubMed account using the federated method you choose (Google, Login.gov, etc.)
With these above steps, you will have easy access to full text with LibKey Nomad yet still have the ability to work with your myNCBI/PubMed account.
Additionally, please note that we do not support the Research Institution login at this time. As a result, you will need to use one of the other login options listed for the myNCBI/PubMed account. We will update when there is a change to this.
If you need any help with this or any other Library resources, please contact us.
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