Pay Paw services are currently down for maintenance. The maintenance and outage will continue for the next two days.
This temporary Pay Paw outage means that services like printing and copying will be unavailable, along with the ability to add money or pay using your Pay Paw account.
ILLiad, the Library’s ILL service, will be down for scheduled maintenance tonight from 8pm-11pm. We apologize for the inconvenience.
An update to the Citrix has added Chrome as an alternate browser. You will see a shortcut to it on your Citrix desktop as well as in the Windows start menu:
Instructions about installing and using Citrix can be found from the IT Help Desk. One thing to remember, though, is that if you’re using an Apple computer, Citrix works best through Chrome.
INNOPAC, our library system, will not be available starting at 7am on Tuesday, May 21st, and it’s estimated it could be out for up to four hours. This outage means that you will not be able to look up anything through the Library’s online catalog, and the link resolver in all databases will not work as well. There are, however, other options to find the resources you need during this time.
The Discovery/EDS Health search will still function and can help you locate a specific journal, book, or article:
There are many options presented that will still work, but some do rely on the system in order to work. As a result, any options to check the Library’s catalog or to use the WebBridge Link Resolver will not be available. However, particularly in the case of articles, there are many other options that can get you to what you need:
Another option to find a particular ebook or journal is the E-Journals & E-Books A to Z List.
If you need to access any resource when off-campus, you will need to use your LSUHSC-NO e-mail and password through OpenAthens; you will not be able to log in using your Library barcode and PIN while the system is unavailable:
Even though INNOPAC, the Library’s catalog, will not be available, Library staff will have other ways to get to journals and resources during this downtime, so please contact us if you need help.
Our campus is compatible with Eduroam, which can be used when our faculty and students are traveling. Or when visitors who are here from participating campuses.
Eduroam is a global Wi-Fi service enabling connectivity across campuses.
For more information about Eduroam and which campuses are compatible with this service, check out their website.
HTTP access has been disabled on the Libraries’ catalog to better ensure its security. If you type the catalog’s address, innopac.lsuhsc.edu into most browsers, it should default to using HTTPS but if it doesn’t or if you follow an older link that hasn’t been updated, the following message:
Switch to HTTPS if you see this message
Please let us know if you have any problems.
RefWorks will be unavailable for about an hour tonight due to scheduled maintenance to solve a tricky issue.
From RefWorks/ProQuest:
RefWorks will be offline
We want to make you aware that on Wednesday February 13th at 9:00pm (CST) there will be scheduled maintenance on RefWorks for approximately 1 hour to address an issue preventing some users from creating RefWorks accounts. During this window new and legacy RefWorks will be offline. Write-n-Cite will be available offline, but users will not be able to sync their references with RefWorks.
At the end of the maintenance, all existing references will be available.
We appreciate your patience and understanding.
Maintenance Start: Wednesday February 13th at 9:00pm (CST)
Maintenance Completion: Wednesday February 13th at 10:00pm (CST)
So, if you were planning to do some research tonight, schedule a little break and maybe do a little last minute Valentine’s Day shopping for your significant other. Or for yourself.
A
ttention Weekend Research Warriors! ProQuest will be taking down their site for product maintenance this weekend. This will affect our access of their databases Saturday night beginning at 9pm until Sunday morning at about 5am. Of course these times may vary slightly as with any database maintenance. Hopefully the upgrades will run smoothly and we will be up and running for our Sunday warriors.
The notice from ProQuest:
To maintain the currency and security of ProQuest products, we are performing maintenance on many ProQuest products beginning on January 19, 2019.
During the maintenance window, most ProQuest products will be temporarily unavailable, including RefWorks.
*Update 2/4/19 3:30pm* Copiers are now scanning to either an email or a jumpdrive.
*Update 1/15/19 10:30am* Copiers are now charging the correct amount, 10¢ for black and white and 25¢ for color (3rd floor only). Scanning is still not working.
The Isché Library copiers on the 3rd and 5th floors were replaced on Friday with newer models. Unfortunately there was an error in programming so right now a single copy costs $10million dollars. Scanning has not been enabled. The 4th floor copier is still the older model so it is currently working. We hope this will be resolved soon and apologize for the inconvenience.
*Service Restored* 9:40am 1/7/19
The Libraries’ ILLiad ILL system will be down for an upgrade beginning at 9am on Monday, January 7th. The window for the outage is 2 hours.
Thanks for your patience during this time.
We are happy to announce that the Libraries now offer OpenAthens as an alternate way to get to resources when off-campus. With OpenAthens you can use your LSUHSC-NO e-mail address and current password to log in.
This new way to log in works with all Library resources. You will probably first see the option when going through a link from the Library’s web page or the Library catalog. The EZproxy log in page has changed to provide the ability to use OpenAthens:
From there you will see the LSU Health New Orleans log in page that you may be familiar with from webmail or Office 365:
Be sure to enter your complete LSUHSC-NO e-mail address (including the @lsuhsc.edu). Once you’ve done this, you will be logged into both the OpenAthens and EZproxy systems, so any Library link you follow that requires off-campus authentication should work with no trouble.
Another feature of OpenAthens is the ability to log in directly at a number of database, ebook, and journal sites. We’ve noticed that many of you have already discovered this option, but one thing to keep in mind is that not all publishers or sites support logging in through OpenAthens. We have a list of sites that support OpenAthens here.
If you have trouble using Library resources with OpenAthens, you may be having issues with your LSUHSC-NO password and/or account. You can use the LSUHSC-NO password change page or you may need to contact the Help Desk or your local computer supporter if you need more assistance with your account.
EZproxy is still available as a way to use Library resources. If you are affiliated with LSU Health New Orleans but are not assigned an LSUHSC-NO e-mail address, you may still be eligible for Library privileges. In those cases, you will need to use a Library-issued barcode and your PIN to use our resources.
More information about logging in off-campus is available via our new Off-Campus page: https://www.lsuhsc.edu/library/offcampus.aspx. There is also a new OpenAthens LibGuide that provides more information about this service: https://libguides.lsuhsc.edu/openathens.
For those who are in the hospitals and clinics, we understand that you deal with more hurdles than anyone, and OpenAthens may make your search for and use of resources a little easier. One example of this may be if you are having troubles accessing an article, it might be easier to log in at the journal’s site (if it supports OpenAthens) and get the article in a more direct way.
If you need any help with this new service or any other Library resources, please do not hesitate to contact us.
If you are at UMC, please be advised that the LSUHSC-Secure network there is not the same as the LSUHSC-Secure that is available in the Health Sciences Center’s facilities.
UMC LSUHSC-Secure is not part of our network. If you attempt to access Library resources when on this network, you may have problems due to the restrictions placed on it. Additionally, since it is not part of our campus, you will not be authenticated as one of our users and will be unable to get to any of the Library’s subscribed resources.
We recommend using Citrix if you want to access Library resources when at UMC or any of the other hospitals and clinics. You may be asked to log in using your Library barcode and PIN, but the benefit is that you should not run into any issues with authenticating as one of our users.
If you need any other assistance with Library resources, please contact us.
*EDIT* Power was restored to the downtown campus at 10:41am.
While the power is out on the downtown campus, chat and phone service for the Library is also not available. The Library is still open, but there is no air conditioning nor access via the elevators, and the only lights available are emergency and lights from the windows. LSUHSC-Secure is still available as of now, so there is an Internet connection.
Attention Weekend Research Warriors! ProQuest will be taking down their site for product maintenance this weekend. This will affect our access of their database Saturday night beginning at 9pm until Sunday morning at about 5am. Of course these times may vary slightly as with any database maintenance. Hopefully the upgrades will run smoothly and we will be up and running for our Sunday warriors.
The notice from ProQuest:
To maintain the currency and security of ProQuest products, we are performing maintenance on many ProQuest products beginning on August 18, 2018 U.S. Eastern Time.
The following ProQuest products will be temporarily offline:
Research databases
ProQuest platform (search.proquest.com)
Dissertation publishing
ProQuest/UMI ETD Administrator
Reference management/Research support tools
RefWorks
We would like to add our apologies, as well, and hope that your research efforts will not be adversely impacted.
Due to scheduled maintenance, Web of Science may be unavailable from 7 pm on Saturday, June 2nd, until 7 pm on Sunday, June 3rd. Their site says that access may be intermittent during this block of time. We apologize for the inconvenience and suggest you plan your research schedule according. Or better yet, just enjoy an evening off. You’ve earned it!
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