Off campus login woes? Try this!

October 25, 2024

Have you ever seen this screen when trying to log into Library resources when off campus?

Screenshot of error message on login screen

You know you’re typing in your full LSUHSC-NO email address and are entering your correct current password. However, no matter how many times you try nor what browser you use, you just can’t log in.

If you run into this situation, try logging into the Microsoft Portal at https://portal.microsoft.com. When you enter your email and password there you will be asked to complete the Multifactor Authentication (MFA) step. After you’ve successfully logged into the Microsoft Portal, you can try accessing the Library resource you were attempting to get to initially.

We’ve found that sometimes you need to get the MFA to activate in order to have logging into Library resources be successful. The links to Library resources do not trigger the MFA step, so you may get caught in a loop where you can’t log in.

If you have any questions or need any assistance with Library resources, please contact us.