INNOPAC

Library Catalog Being Upgraded 7/31/18

The Library Catalog/INNOPAC is being upgraded tomorrow morning from 9am until 11am.

*Edit* 10am 7/31/18 – and we’re back up an hour early!

INNOPAC maintenance complete

The maintenance to INNOPAC is complete. Please let us know if you see any issues or experience problems.

INNOPAC Scheduled Maintenance 6/28/17

INNOPAC and off campus access to library materials will be down for a scheduled upgrade on Wednesday, June 28th. While we hope the system will be back up quickly, we have allowed an all-day window for this upgrade. The upgrade is expected to start at 5:30am.

INNOPAC upgrade

*Upgrade complete: 8:48am

We are currently upgrading our INNOPAC server and so that service is not available. We hope it will be restored quickly.

Tips for accessing resources from the hospitals

If you are a new resident or have a new rotation, you might find it a little difficult to access Library resources from the various hospitals. Unfortunately, the wired and wireless networks at UMC, Children’s, and any of the other hospitals are neither part of nor managed by the Health Sciences Center, and you might even be blocked from getting to many web-based services while on those networks. If you need to access Library resources while at the hospitals, the following will help you get what you need:

• Go to http://www.lsuhsc.edu and choose the Citrix icon
• You can also go to http://citrixweb.lsuhsc.edu directly
• Log on using your LSUHSC user i.d. and password; you may also be prompted to install the Citrix Receiver before you are able to log in
• Choose “Desktop-New”
• When your Citrix session is up and running, go to the Start Menu to open up Internet Explorer
• From the LSUHSC homepage, choose “Libraries” on the left
• You can then choose which resource you would like to use
  • To find out whether the Library has access to a particular book or journal, click the link for “Library Catalog/INNOPAC”
  • If you wish to search for articles through PubMed, want to use AccessMedicine, or any other databases, choose “Databases” from the left and then go to the page for that resource
    • Be sure to click the “Off Campus” link for any database you want
    • Citrix sessions are sometimes not recognized as being on campus, so you may also be asked to provide your name, barcode, and PIN that is used to access Library resources when off campus

If you need any assistance with these steps or anything else from the Library, please do not hesitate to contact us.

INNOPAC Maintenance Complete

The migration to our new INNOPAC server is complete. We hope you find speedier service from the system.

Please let us know if you find any errors or problems.

Finding resources during INNOPAC maintenance

While the Library’s INNOPAC system is offline for maintenance, a number of functions are affected. During this outage the catalog, off-campus access, and link resolver will be unavailable. However, here are a few ways to get the resources you need during this downtime:

• All print books and journals will be available for checkout; although we will be unable to look up holdings and call numbers, Library staff will assist you in finding the materials you need from anything that is on reserve or in the stacks.

• All online resources will be available on campus only; when viewing the available databases be sure to click the “On Campus” link:

• If you need an ebook you can use the eBooks LibGuide to find the on-campus links to the electronic books available from various publishers.

• Although it is also an option for ebooks, the E-Books & E-Journals A to Z List will allow access to the online version of the majority of journals available from the Library.

We hope the outage will not last very long, but Library staff will be ready to answer any questions you have regarding resources while this necessary maintenance is completed. Please do not hesitate to contact us if you have any questions.

INNOPAC Schedule Maintenance 6/13/16

The server that hosts INNOPAC will be undergoing maintenance on Monday, June 13 beginning about 10am. The server will be down from 3 to 8 hours. Stay tuned for a post on accessing Library materials without using INNOPAC. Thanks for your patience.

Update: Access Issue

UPDATE: Links to resources and databases are now working correctly, but until the main problem is solved we might still experience difficulties. If so, please use the solution outlined below in the interim.

We’re having issues with all full-text links from our Catalog and from the Link Resolver. Resources cannot be accessed. Patrons who are on-campus can access by stripping out the part of the URL which allows off-campus access. Remove the initial number and dash and .innopac.lsuhsc.edu, so:
http://0-jama.jamanetwork.com.innopac.lsuhsc.edu/issues.aspx becomes http://jama.jamanetwork.com/issues.aspx
Again, this only works on-campus.

We’re investigating if this is related to the campus wide internet crash this morning and hope to have it resolved quickly. Thanks for your patience.

INNOPAC

The Library Catalog, INNOPAC, is currently acting a bit wonky. It seems to have lost the ability to distinguish between New Orleans and Shreveport. Customer Support is working on the problem.

*Edit* And all issues were resolved (#fingerscrossed) at 10:50am

Accessing Resources from the Hospitals

The wired and wireless networks at UMC, Children’s, and any of the other hospitals are neither part of nor managed by the Health Sciences Center, so if you need to access Library resources while at the hospitals you will need to do the following:

• Go to http://www.lsuhsc.edu and choose the Citrix icon
•  You can also go to http://citrixweb.lsuhsc.edu directly
• Log on using your LSUHSC user i.d. and password; you may also be prompted to install the Citrix Receiver before you are able to log in
• Choose “Desktop-New”
• When your Citrix session is up and running, go to the Start Menu to open up Internet Explorer
• From the LSUHSC homepage, choose “Libraries” on the left
• You can then choose which resource you would like to use
  • To find out whether the Library has access to a particular book or journal, click the link for “Library Catalog/INNOPAC”
  • If you wish to search for articles through PubMed, want to use AccessMedicine, or any other databases, choose “Databases” from the left and then go to the page for that resource
    • Be sure to click the “Off Campus” link for any database you want
    • Citrix sessions are sometimes not recognized as being on campus, so you may also be asked to provide your name, barcode, and PIN that is used to access Library resources when off campus

INNOPAC

*EDIT* And the server came back online at 3:35pm

INNOPAC is currently down due to a system upgrade. It should be back up shortly.

INNOPAC

*Edit* INNOPAC was restored about 5:30 pm

While many of the network issues that occurred this morning have been resolved, unfortunately INNOPAC has not been restored to service.

We do not have an estimated time when it will be restored.

Problem with INNOPAC – Resolved

*Edit* 11:10 am and the problem has been fixed!

We noticed at just before 10 am this morning that our catalog, INNOPAC is acting up. Searching by New Orleans Collection by anything besides keyword is giving bad results.

While we work on the issue, please search using keyword only or search by the Entire Collection.

Example of Searching Entire Collection

INNOPAC

The INNOPAC server will be down from approximately 9 am until 10 am this morning (Thursday, Feb. 9th).?á We apologize for the inconvenience.

*Edit* 9:45 am And the server is already restored. Thanks for your patience