EZproxy

Small changes to logging into Library resources

November 13, 2024: We’ve made a couple of changes in the background systems that help you log into Library resources, and you may see some small changes here and there.

If you are on campus using a wired workstation or connected to the LSUHSC-Secure wireless network, you may be asked to enter your full LSUHSC-NO email address when you see this screen:

After you’ve entered your entire LSUHSC-NO email account or chosen your LSUHSC-NO account you’ve previously used, you may see this box, where you will just need to enter your username (the bit before the @lsuhsc.edu) and your current password:

When off campus, you will notice you may be asked to complete the Multifactor Authentication (MFA), where you will need to enter a two-digit number in your Microsoft Authenticator app or confirm via a phone call that you are trying to log in:

If you’ve logged in elsewhere in your session, such as to access the Office 365 Outlook webmail, you may not be asked to provide any of the above as your previously-entered credentials will transfer to the systems that help with logging into Library resources.

Also, if you log in directly to sites using the Library’s OpenAthens setup, you will see the same prompts as above.

If you do not have Multifactor Authentication set up, you will see a message similar to this and will be unable to proceed:

If you see this screen, you will need to set up Multifactor Authentication to continue to log in to Library resources. You can do so by referring to the “Enroll in MFA” section on this page: https://www.lsuhsc.edu/admin/it/security/mfa/microsoft-mfa.aspx. If you need assistance with this, please contact the Help Desk or your school’s computer supporters.

If you have any questions about this or need any other assistance with Library resources, please contact us.

EZproxy system maintenance September 13-14, 2024

September 12, 2024: On Friday, September 13, 2024, starting at 11pm until Saturday, September 14, 2024, 11am EZproxy will be undergoing maintenance. You will be unable to log in to any resources when following one of our links from the Library’s webpages, catalog, or link resolver products.

You can, however, access the resources that support logging in directly using OpenAthens during this maintenance. A list of resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.

If you have any questions or need any other assistance with Library resources, please contact us.

Issues when logging into My EBSCO account

September 6, 2024: We’ve had reports and other libraries are confirming that users are encountering problems when trying to log into a My EBSCO account after following a Library link to EBSCO resources and databases, such as the Discovery search box, CINAHL, and Academic Search Complete.

If you follow a link from the Library to any of these resources and attempt to log into your My EBSCO account, you may encounter a 400 error or something similar. Please try one of the following if you encounter this issue:

• Try to access the resource and your My EBSCO account in Chrome
• Use this link to access the EBSCO resource: https://go.openathens.net/redirector/lsuhsc.edu?url=https%3A%2F%2Fsearch.ebscohost.com%2F ; you should then be able to log into your My EBSCO account

If you need any help with this or any other Library resources, please contact us.

EZproxy system maintenance, Saturday June 1st

May 31, 2024: On Saturday, June 1, 2024, from 1:30am until 6am EZproxy will be undergoing maintenance. You may be unable to log into Library resources during this time.

If you have any questions or need any other assistance with Library resources, please contact us.

UPDATE: PubMed personal account login and Library’s link to PubMed

UPDATE May 22, 2024: There will be no fix for this issue, so if you wish to log into your personal PubMed account, use this link: https://www.ncbi.nlm.nih.gov/pubmed/?otool=lsunolib. Installing the LibKey Nomad browser extension will help you get to articles when using PubMed.

April 25, 2024: If you use the Library’s link to PubMed, please note that there is a problem that prevents you from logging into your personal account when in PubMed. This personal account is used to save searches, citations, and create alerts, but does not affect accessing articles. We are contacting the company that maintains our EZproxy to see if there is a fix to this issue.

Until we receive more information about a resolution to this problem, follow this link to PubMed: https://www.ncbi.nlm.nih.gov/pubmed/?otool=lsunolib. If you do not need to log into a personal account, or if you do not need to email citations from a PubMed search, you can use the Library’s link to PubMed with no added troubles.

This is also a good opportunity to check and see if you have the LibKey Nomad browser extension installed. When you have this add on, searching PubMed and getting to articles is super easy! If you use Chrome, Safari, Edge, Firefox, Brave, or Vivaldi browsers, you can install the LibKey Nomad extension and find articles effortlessly. It can also be installed in Chrome in your Citrix desktop. Check out our LibKey Nomad LibGuide for more information.

If you need help with this or any other Library resources, please contact us.

Changing proxy settings in Zotero

April 16, 2024: If you use Zotero’s browser extension that aids in accessing Library resources, please note that you will need to change the proxy settings to work with the Library’s new service.

When changing the Zotero settings or preferences, look for the Proxies area, where you will need to change anything that has ezproxy.lsuhsc.edu to lsuhscno.idm.oclc.org:

If you need assistance with this or any other Library resources, please contact us.

Imminent deactivation of old EZproxy service and links

April 15, 2024: Our old EZproxy server will be shut down in the next few days, and any links that point to it will no longer work. Here are some tips on making sure you will be able to access Library resources:

How can I tell if I have an old link? If you have a bookmarked link or come across a page on a website with a link that starts with https://ezproxy.lsuhsc.edu…, it will no longer work when the old service is deactivated.

What should the new links look like? The new links will need to start with https://lsuhscno.idm.oclc.org/login?url= in order to work correctly going forward.

What do I need to do? Contact us! We can help you change your links. You can also fill out this form to let us know and get assistance changing your links.

Library’s link to PubMed and emailing citations

April 4, 2024: If you follow the Library’s link to PubMed and then want to e-mail citations, you will see an error message that will not allow you to proceed:

This is caused by the reCAPTCHA that is required to send emails from PubMed not working nicely with our EZproxy system. Since we now require logins on and off campus when following Library links, this will affect more people.

If you want to email citations from PubMed, follow this link: https://www.ncbi.nlm.nih.gov/pubmed/?otool=lsunolib.

This is also a good opportunity to check and see if you have the LibKey Nomad browser extension installed. When you have this add on, searching PubMed and getting to articles is super easy! If you use Chrome, Safari, Edge, Firefox, Brave, or Vivaldi browsers, you can install the LibKey Nomad extension and find articles effortlessly. It can also be installed in Chrome in your Citrix desktop. Check out our LibKey Nomad LibGuide for more information.

If you need help with this or any other Library resources, please contact us.

Changes to on campus access to Library resources

March 27, 2024: We’ve recently made a change to what you will need to do when accessing Library resources on campus. If you click a link to a resource in our online catalog, INNOPAC, the E-Books & E-Journals A to Z List, go to one of our Databases, or any LibKey link via our link resolver, you will be asked to log in even if you are on campus.

If you are using a Mac workstation, or click a link to a Library resource on a Windows machine in Firefox, you will see this box asking for your username and password:

Enter your username (the part before the @lsuhsc.edu in your email address) and your current password.

You should not need to login again during the same session as long as you do not clear the history of your browser.

For those on Windows workstations who were used to not logging in to access Library resources, if you click one of our links from Chrome you will not see the above login screen as the credentials you entered to use your workstation will automatically get you into Library resources.

You will also notice a change to the URLs for Library resources. Since we’re now requiring all users to log in regardless of whether they are on or off campus, you can see the addition of our new EZproxy service in the address bar of your browser:

https://www-sciencedirect-com.lsuhscno.idm.oclc.org/journal/biomaterials/issues

When you see the hyphens and the “lsuhscno.idm.oclc.org” that means you’re going through our EZproxy server. One thing to be careful of, though, is that you cannot copy that link and send it to someone else.

If you have any questions or need any assistance with this or any Library resources, please contact us.

Library links are changing! Are you prepared?

March 14, 2024: We’re moving to a new system that handles logging in to use Library resources. If you’ve bookmarked any links to a book, journal, or database from the Library, those will need to change.

How can I tell if I have an old link? If your bookmarked link starts with https://ezproxy.lsuhsc.edu…, that will no longer work in a couple of weeks.

What do I need to do? Contact us! We can help you change your links. Or, you can use our Off Campus Link Generator to update them yourself. Just be sure to remove the https://ezproxy.lsuhsc.edu/login?url= from the beginning of your link.

What happens if I see this screen?

Don’t worry! Just let us know and we will have the problem fixed. This just happens when a site hasn’t been set up in our new EZproxy service.

Will anything else change? Yes, but for the better! Getting to resources will be more streamlined, and in most cases will be seamless. If you’ve not yet logged into any LSUHSC-NO resources such as Office 365 Mail or something similar, you will just see this page where you need to enter your full LSUHSC-NO email address and password:

I’m trying to log in, but I’m seeing this error. What should I do?

Contact the Help Desk or open a ticket in their Service Desk for assistance. There may be an issue with your account.

Changes to accessing online resources

March 7, 2024: We are currently moving from one EZproxy service to a new one, and are starting to change links to all books, journals, databases, and resources. This service helps us to tell publishers you should be allowed access to all of the resources we receive.

As we continue this migration, when accessing Library resources that require signing in, links will be doing one of two things until we’ve completed editing all links.

In some cases, you will still hit the traditional EZproxy login page:

In other cases, you will be sent to our new EZproxy system where the login is more streamlined. If you’ve not yet authenticated in your session, when you click a link to one of the Library’s resources, you will see the LSUHSC-NO login where you need to enter your full email address and current password:

If you’ve already logged in during your session, such as to Office 365 Mail, LSUHSC-Secure, or your workstation, when you click a link to a resource in the new EZproxy system, the next thing you will see is the resource and there will not be an intermediate login screen.

With this new EZproxy system, we will no longer support logging in with just your username and password; full email address and current password is the only option. Also, access to Library resources is limited to current students, faculty, residents, and staff.

If you have problems logging into a resource when seeing the purple LSUHSC-NO screen, IT can assist with account issues.

We will update when we have completed this move to the new service, but if you have any questions about this or any other Library resources, please contact us.

UPDATE: EZproxy login issues

UPDATE: February 19, 2024: the problems have been resolved and you should now be able to log into EZproxy using either link.

February 19, 2024: We are currently experiencing issues with the secondary username and password login for EZproxy.

When you see the EZproxy login page, you will only be able to use the first link that will ask for your complete LSUHSC email address and current password:

For those who preferred the login option available through the green bar on the EZproxy login page, that is not working at present.

If you need assistance with this or any other Library resources, please contact us.

UPDATE: Problems access Wiley content through EZproxy

UPDATE: The problem appears to be fixed as of 2:45pm 12/11/2023, but if you encounter any problems please contact us.

If you are trying to access a Wiley book or journal with a link that goes through our EZproxy system, those are currently not working correctly. All EZproxy users are experiencing this problem, and it affects links to Wiley titles in the Library’s catalog and the E-Journals & E-Books A to Z List. In all instances, there is a Cloudflare connection check, and the EZproxy links are stalling and will not redirect to the content after logging in.

Until this problem is fixed, you can access Wiley journals and books directly by using OpenAthens.

Start at https://onlinelibrary.wiley.com. When at the Wiley site, click Login/Register on the right of the screen:

Next, click on Institutional Login at the bottom right of the box:

Then, click on Sign in with your OpenAthens account:

On the next screen, enter LSU and click on LSU Health Sciences Center Library:

Then you will be able to enter your LSUHSC-NO full e-mail address and current password, after which you can access all of the Wiley titles we have access to through our subscriptions.

If you are attempting to get to an article in a Wiley journal from databases such as PubMed, Scopus, etc., those links appear to be working as expected.

We will update when we have more information about this issue, but if you need any help with this or other Library resources please contact us.

RESOLVED: Email login to Library resources currently unavailable

UPDATE: Logging in using an email or via OpenAthens at publishers’ sites is working again.

Wednesday, December 6, 2023: Logging in using your LSUHSC-NO email address to use Library resources is currently unavailable. The OpenAthens service is experiencing an outage, and that is preventing us from using that option both through our EZproxy service and directly at publisher’s websites.

Until this problem is resolved, there is an alternate way to log into Library resources. When you see this screen, click on the green bar:

Then, enter your username (without the @lsuhsc.edu), and your current password in the two boxes:

We will update when we have more information about this problem, but if you need assistance please contact us.

UPDATE: Email logins to resources fixed

UPDATE: The OpenAthens issue has been resolved, so logging in with emails via EZproxy and directly at publisher sites is working again.

Original Post: There are problems with the OpenAthens service that is preventing using an email to log into Library resources both through EZproxy and directly at publishers’ sites.

They are working on the problem as it is affecting all users, so until that time when you land on the EZproxy login page, expand the green box and enter your username (without the @lsuhsc.edu part) and your current network password:

Please remember barcodes are no longer accepted.

We will update when we have more information, but if you need assistance to get into any Library resources, please contact us.