Outage

UPDATE: Problems accessing all Wiley resources via Library links

UPDATE Wednesday, October 23, 2024: All Library links to Wiley content appear to be working as expected this morning. However, other institutions report this problem has been intermittent for the past couple of days, so you may run into issues unexpectedly. If you need assistance with this or any other Library resources, contact us.

Tuesday, October 22, 2024: We are currently experiencing issues with accessing all subscribed content on Wiley from a Library link. This affects all links from our Catalog, the E-Journals and E-Books A to Z List, our link resolver, and LibKey products. We are working on resolving the problem and will update when we have more information.

Until the problem is resolved, please use this link to access any Wiley content: https://go.openathens.net/redirector/lsuhsc.edu?url=https%3A%2F%2Fonlinelibrary.wiley.com%2F.

If you need assistance getting an article or an ebook, please contact us.

UPDATE: Problems with journals and publishers’ sites

UPDATE, October 23, 2024: Our access to the Journal of Oral Implantology has been restored, and all problems listed below have been fixed. If you need any help with these or any other Library resources, contact us.

UPDATE, October 22, 2024: Our access to Diabetes, Diabetes Care, and Diabetes Spectrum has been restored. We are still waiting on a response from the publisher of Journal of Oral Implantology as we have lost access to all of the content we’ve paid for over the years. We will update again when we have news about this journal.

UPDATE, October 17, 2024: The issue with logging in directly at some publishers’ sites has been resolved. If you run into any problems logging in directly at Wiley, Sage, or any other sites, please contact us. Unfortunately, we still do not have any updates about the journals we cannot access. If you need an article from any of these journals, please place an ILL request for the articles.

UPDATE, October 15, 2024: The problem logging in directly at some publishers’ sites using OpenAthens is not working again. You will see an error message if attempting to do so; please use the Library’s links to resources. We are also still waiting for the journals to be fixed as well.

UPDATE, October 14, 2024: The issue with logging in directly at some publishers’ sites using OpenAthens has been fixed. We are still waiting for updates on the journals where we cannot access our subscribed content.

Monday, October 14, 2024: We are experiencing a number of issues accessing journals and publishers sites.

We are unable to get to the subscribed content for the following journals:

• Diabetes
• Diabetes Care
• Diabetes Spectrum
• Journal of Oral Implantology

We are also experiencing issues when attempting to log in directly at the following publishers sites using OpenAthens:

• Wiley
• AAAS/Science
• Sage
• Any site that uses Atypon as its platform

For the sites where you are unable to log in directly using OpenAthens, please use the Library’s links to these resources.

We will update when we have more information, and please contact us if you need any assistance with these or any other Library resources.

UPDATE: Problems accessing JOSPT using Library links

UPDATE: The problem has been fixed, but contact us if you run into any problems or need any other assistance.

Monday, October 7, 2024: We are currently experiencing issues accessing content for the Journal of Orthopaedic and Sports Physical Therapy (JOSPT) from all Library links. This affects links to the journal from the Library’s catalog, link resolver, E-Journals and E-Books A to Z List, and all LibKey products.

We are working with the publisher and our proxy service to resolve the issue.

Until the problem is fixed, please contact us if you need an article from this journal.

Update: Problems getting ScienceDirect content via Library links

UPDATE: October 4, 2024: All Library links to ScienceDirect content are working again now, but if you run into any issues, the link below will work on and off campus.

Friday, October 4, 2024: We are currently experiencing issues with accessing all subscribed content on ScienceDirect from a Library link. This affects all links from our Catalog, the E-Journals and E-Books A to Z List, our link resolver, and LibKey products. We have already reached out to ScienceDirect and are waiting for them to fix the issue.

Until the problem is resolved, please use this link to access any ScienceDirect content: https://go.openathens.net/redirector/lsuhsc.edu?url=https%3A%2F%2Fwww.sciencedirect.com%2F.

If you need assistance getting an article or an ebook, please contact us.

EZproxy system maintenance September 13-14, 2024

September 12, 2024: On Friday, September 13, 2024, starting at 11pm until Saturday, September 14, 2024, 11am EZproxy will be undergoing maintenance. You will be unable to log in to any resources when following one of our links from the Library’s webpages, catalog, or link resolver products.

You can, however, access the resources that support logging in directly using OpenAthens during this maintenance. A list of resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.

If you have any questions or need any other assistance with Library resources, please contact us.

Library catalog unavailable, Tuesday, August 20, 2024 at 11pm

August 20, 2024: On Tuesday, August 20, 2024, at 11pm, INNOPAC, the Library Catalog, will be unavailable for approximately 2-3 hours. The outage is necessary for a system update.

The majority of Library resources will still be available during this time.

We apologize for this additional outage.

Please contact us if you need any assistance.

Library catalog unavailable Tuesday, August 20, 2024, starting at 3am

August 19, 2024: On Tuesday, August 20, 2024, at 3am, INNOPAC, the Library Catalog, will be unavailable for approximately 4 hours. The outage is necessary for a server and system update.

The majority of Library resources will still be available during this time.

Please contact us if you need any assistance.

EZproxy system maintenance, Saturday June 1st

May 31, 2024: On Saturday, June 1, 2024, from 1:30am until 6am EZproxy will be undergoing maintenance. You may be unable to log into Library resources during this time.

If you have any questions or need any other assistance with Library resources, please contact us.

Library catalog unavailable starting 11pm, Tuesday, May 28th

May 28, 2024: On Tuesday, May 28, 2024, at 11pm, INNOPAC, the Library Catalog, will be unavailable for a couple of hours. The outage is necessary for a system update.

The majority of Library resources will still be available during this time.

Please contact us if you need any assistance.

WiFi offline after 7pm 4/11/2024

*Update* the network went down at 8:47pm and came back up at 9:46pm.

The WiFi network on the Downtown, City Park and Baton Rouge campuses will be down for approximately one hour this evening after 7pm on Thursday, April 11, 2024 for routine maintenance.

Library catalog unavailable starting 11pm, Wednesday, February 14th

On Wednesday, February 14, 2024, at 11pm, INNOPAC, the Library Catalog, will be unavailable for a couple of hours. The outage is necessary for a system update.

The majority of Library resources will still be available during this time.

Please contact us if you need any assistance.

Louisiana Digital Library Maintenance

February 7, 2024 – The Louisiana Digital Library will be performing maintenance on the servers on Wednesday, February 7th at 2PM. The site may be down for several hours.

Please contact us with any questions or concerns. Thank you!

Digital Scholar Outage Tonight from 6PM-9PM

January 18, 2024 – Digital Scholar will be performing a planned outage tonight, Thursday, January 18th, 2024 from the hours of 6PM – 9PM.

Apologies for any inconvenience! Please contact rholle@lsuhsc.edu or digitalscholar@lsuhsc.edu with any questions or concerns. Thank you!

RESOLVED: Email login to Library resources currently unavailable

UPDATE: Logging in using an email or via OpenAthens at publishers’ sites is working again.

Wednesday, December 6, 2023: Logging in using your LSUHSC-NO email address to use Library resources is currently unavailable. The OpenAthens service is experiencing an outage, and that is preventing us from using that option both through our EZproxy service and directly at publisher’s websites.

Until this problem is resolved, there is an alternate way to log into Library resources. When you see this screen, click on the green bar:

Then, enter your username (without the @lsuhsc.edu), and your current password in the two boxes:

We will update when we have more information about this problem, but if you need assistance please contact us.

UPDATE: Email logins to resources fixed

UPDATE: The OpenAthens issue has been resolved, so logging in with emails via EZproxy and directly at publisher sites is working again.

Original Post: There are problems with the OpenAthens service that is preventing using an email to log into Library resources both through EZproxy and directly at publishers’ sites.

They are working on the problem as it is affecting all users, so until that time when you land on the EZproxy login page, expand the green box and enter your username (without the @lsuhsc.edu part) and your current network password:

Please remember barcodes are no longer accepted.

We will update when we have more information, but if you need assistance to get into any Library resources, please contact us.