Technical difficulties

Resolved! VisualDx technical difficulties fixed!

VisualDx is working again! Let us know if you have problems with access.

Previous message:

VisualDx is currently not working. The outage has been reported to VisualDx support.

Case Files Collection glitch

Our subscription to Case Files Collection from McGraw-Hill is not working correctly. Ignore the message that says “Get Free Access Through Your Institution.” You can still access some of the content if you are not logged into your MyAccess profile/account, but if you log in to your profile, it should be working correctly.

Creating a MyAccess profile is free, and you will need a MyAccess profile to use all of the functionality of the cases. If you are off-campus, you will need to be in an authenticated web session first in order to create a profile. See more information about off-campus access here: https://www.lsuhsc.edu/library/offcampus.aspx.

If you need assistance, please contact your librarian liaison or library technical services: librarytech@lsuhsc.edu.

UPDATE! Scopus glitch in Citation Overview RESOLVED

Scopus developers have fixed the sorting issue in Citation Overview. If you continue to have problems, please contact the library.

Original post:

The sorting functions are not working in Scopus Citation Overview. The Scopus developers are working on the problem. Citations can be exported and then sorted using Excel. Sorting in the regular results display is not affected.

We will update this blog post once the problem has been fixed.

RESOLVED: EBSCO Technical Difficulties

Update, 11/9/2021: EBSCO has resolved issues with their platform. If you continue to experience problems please contact the library: reference@lsuhsc.edu.

EBSCO has reported problems with multiple products including our EBSCO Discovery search system and EBSCO eBooks collections. They are working to resolve the issues. We will update the blog once everything is back to normal.

BoardVitals problems – some fixes in the works

BoardVitals has been working to resolve our registration issues. You do not have to use a special link to register anymore. You can register with your lsuhsc.edu email. All lsuhsc.edu users will now be added to the LSUHSC-New Orleans account. LSUHSC-Shreveport (aka LSU Health Shreveport) users should register with their new lsuhs.edu email to be registered under the Shreveport account. Our libraries are working to identify existing users that have been assigned to the wrong account, and we will try to correct those users as soon as possible.

LSUHSC-New Orleans subscribes to the following question banks. If you do not see these question banks when you log in, please contact your librarian liaison or Head of Collection Development, Marlene Bishop or BoardVitals Technical Support at support@boardvitals.com.

AACN Adult-Gerontology Acute Care NP
AANP Family Nurse Practitioner
Adult-Gerontology Primary Care NP
ANCC Adult-Gerontology Acute Care NP
ANCC Family Nurse Practitioner
Certified Nurse Midwife
Critical Care Nursing
Dermatology
Family Medicine
Family Medicine MOC
Internal Medicine
Internal Medicine MOC
NAPLEX
NCLEX-PN
NCLEX-RN
PANCE
Pediatric Nurse Practitioner
Psychiatric-Mental Health Nurse Practitioner
Psychiatry
Radiology Core
Surgery
Surgery MOC
USMLE Step 1
USMLE Step 2
USMLE Step 3

BoardVitals problems continue

There is a problem with registering users for BoardVitals access. If you have not registered yet, you must register using the following link or your account will not be created correctly: https://www.boardvitals.com/users/sign_up?o=1c1f90eda105b70d3bae56769589b414

LSUHSC-New Orleans subscribes to the following question banks. If you do not see these question banks when you log in, please contact your librarian liaison or Head of Collection Development, Marlene Bishop or BoardVitals Technical Support at support@boardvitals.com.

AACN Adult-Gerontology Acute Care NP
AANP Family Nurse Practitioner
Adult-Gerontology Primary Care NP
ANCC Adult-Gerontology Acute Care NP
ANCC Family Nurse Practitioner
Certified Nurse Midwife
Critical Care Nursing
Dermatology
Family Medicine
Family Medicine MOC
Internal Medicine
Internal Medicine MOC
NAPLEX
NCLEX-PN
NCLEX-RN
PANCE
Pediatric Nurse Practitioner
Psychiatric-Mental Health Nurse Practitioner
Psychiatry
Radiology Core
Surgery
Surgery MOC
USMLE Step 1
USMLE Step 2
USMLE Step 3

Board Vitals technical difficulties continue, 2/1/21

We are still experiencing some technical difficulties with our Board Vitals subscription. It seems that most of the issues are with relatively new accounts.

We have contacted support for assistance and will update the blog when the issue has been resolved. Sorry for any inconvenience this may cause.

RESOLVED: Thieme MedOne Education off-campus access

Thieme has resolved issues with off-campus access to Thieme MedOne Education and the Q&A module for histology.

Let us know if you continue to experience technical difficulties with any Thieme product.

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Original post: We are having technical difficulties with remote access for our Thieme MedOne Education ebooks collection. There is a workaround though, so please see below for the best way to access this resource. MedOne Education is a collection of over 100 basic and clinical science ebooks in subjects like anatomy, biochemistry, dentistry, immunology, microbiology, neuroscience, otorhinolaryngology, physical therapy, and more.  There is also a new Q&A module for histology. Check it out if you haven’t already.

Step 1 – Start at the Thieme MedOne Education web page: https://medone-education.thieme.com/ and sign in using OpenAthens:

(If you have not used OpenAthens yet, please see more instructions here: https://libguides.lsuhsc.edu/openathens.)

Step 2 – Select OpenAthens as the federation:

Step 3 – Select Louisiana State University as the institution:

Step 4 – Then sign up for a free MedOne Education account or log in if you already have one.

If you still have trouble accessing any MedOneEducation content, please contact a library staff member.

*Restored* — AccessSurgery, Emergency Medicine, Neurology and Case Files

McGraw-Hill was able to restore access to our subscribed collections.  If you continue to experience problems, please let us know.

Thank you for your patience!

**Original post**

McGraw-Hill accidentally turned off access to some of our paid subscriptions. Sorry for the inconvenience! Hopefully they will fix this as soon as possible!

RESOLVED (mostly): LWW Health Library technical difficulties

It looks like our LWW Health Library access has been restored.  We are still seeing a few books listed in our collections that we shouldn’t be seeing, but the good news is access is mostly fully restored.  LWW also opened up a few extra collections during the CovID-19 outbreak.  We have extra access to the following collections through May 19th: Clerkship/Clinical Rotations, PA Rotations and Specialties, and Exercise Science.  We will blog more about those and a few other things as soon as the details are wrapped up. Thanks to Ovid/LWW for offering us those extended trials during this challenging time.

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Original message:

LWW Health Library is having technical difficulties. They are working to resolve our access issues. I will update the blog with more information as it becomes available.

RESOLVED: AccessMedicine technical difficulties

Our AccessMedicine access has been restored.  We have institutional access to the following subscribed collections: Medicine, Emergency Medicine, Surgery, Neurology, and the Case Files Collection.  McGraw-Hill is also in the process of adding extended trial access through June 1st to the following collections: Physiotherapy, F.A. Davis PT Collection, Pediatrics, Cardiology, and Biomedical Science.  We will update the blog once those are all turned on.

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Original message: AccessMedicine is experiencing some technical difficulties. They are working on resolving the issues.

LearningExpress technical difficulties FIXED!

UPDATE! Learning Express is now fixed. Login functionality is working, and if you do not have an account yet, you can create a new one by clicking on the “Register” button.

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LearningExpress is not working right now. There is no way to log on or register as a new user. The company is aware of the problem, and hopefully a fix is on the way. Sorry for the inconvenience! We will update the blog once the problem is resolved.

ScienceDirect EBS Books: technical difficulties – FIXED!

Our ScienceDirect EBS Book Collection access is not working right. Hopefully they will fix it soon! Sorry for the inconvenience!

UPDATE!  This problem has been fixed.  If you have problems accessing our ScienceDirect EBS Book Collection, please contact a library staff member.

RefWorks Classic is back online, 10/30/17

RefWorks Classic (aka Legacy RefWorks) was not working this morning, but now it is back up and running.  Please let us know if you encounter any technical difficulties with this resource.

FIXED! AccessMedicine searching problems

UPDATE: This problem has been fixed, 2/3/2017.  Thanks for your patience!

AccessMedicine keyword searching is currently not working correctly. We have contacted McGraw-Hill in regards to this problem and will post an update once this has been resolved. In the meantime, the auto-suggested terms are working. Books can be accessed directly through the “Books” tab. Keyword searching is working in our other McGraw-Hill products: AccessEmergency Medicine, AccessSurgery, HemOnc Collection, and Case Files Collection.