Remote Access Portal Documentation (VPN)

Overview

• The LSU Health Remote Access Portal allows University students, faculty, staff, and external affiliates to securely access restricted LSU Health information resources when off-campus.
   
• There are two connection methods available when signing into the portal:
   
  1. Web Connect
     • provides access to the web based URL resources you have been approved to use, like the Self Service Portal
     • does not require a client
     • click here for more information about Web Connect
        
  2. Network Connect
     • provides network level VPN and remote desktop access
     • your computer must meet certain health check requirements
     • requires a VPN client (see below)
     • click here for more information about Network Connect

 

Ivanti Secure Access Client Installations  (Required for Network Connect Users)

• Ivanti Secure Access Client for Windows setup

• Ivanti Secure Access Client for MacOS setup

• Ivanti Secure Access Client for Android setup

• Ivanti Secure Access Client for iOS setup

• Remote Access Portal: Pulse Secure automatic upgrade process

• Pulse Secure client for Linux installer (deb format) (rpm format)

 

 

 

Web Connect

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Web Connect Resources

• Webmail

• Intranet

• Citrix Web Interface (Use Network Connect if you require local drive mappings)

• PeopleSoft Self Service

• Moodle

• Web bookmarks

Connecting to Web Connect

1. Open a web browser and navigate to https://remote.lsuhsc.edu

2. Enter your username@lsuhsc.edu and password.

3. Accept MFA prompt

Disconnecting from Web Connect

When you have finished using the Remote Access Portal, you should disconnect using one of the following methods:

1. Return to the Home screen and click the Sign Out button, or

2. Close all web browser windows that you opened using the Remote Access Portal, or exit the web browser itself (recommended).

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Network Connect

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Network Connect (Pulse Secure application client)

Network connect provides network level VPN and remote desktop access. Your computer must meet the health check requirements to access these features.

Connecting to Network Connect

• We recommend that you download and use the Pulse Secure client application to connect to Network Connect. You can find documentation for this here.

 

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Health Check Requirements

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Overview

The LSU Health Remote Access Portal checks certain configuration settings on your computer when signing in to the network connect method to reduce the chances of an infected computer establishing a connection with our network. In order to pass the health check, your computer must meeting the following criteria.

• Antivirus protection is enabled and definitions are no more than 10 days old.

• A software firewall must be installed and enabled on your computer.

• Critical OS updates have been installed.

 

Windows Requirements

Antivirus

Antivirus protection must be enabled.  Up to date Windows computers contain built-in antivirus protection.  If these protections are enabled and up to date, the machine should pass the antivirus requirement.

Turning on the Windows Firewall

1. Open Windows Firewall by clicking the Start button, clicking Control Panel, clicking Security, and then clicking Windows Firewall.

2. Click Turn Windows Firewall on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Click On, and then click OK.

Windows Updates

If you have a LSU Health owned/managed computer with missing updates, please contact your computer supporter for assistance. Your computer may not be receiving updates properly.

Turn automatic updating on

1. Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.

2. In the left pane, click Change settings.

3. Under Important updates, choose Install Updates Automatically.

4. Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

 

Mac OS Requirements

Antivirus

Antivirus protection must be enabled.  Up to date Apple computers contain built-in antivirus protection.  If these protections are enabled and up to date, the machine should pass the antivirus requirement.

Turning on the Mac OS Firewall

1. Choose System Preferences from the Apple menu.

2. Click Security/Privacy.

3. Click the Firewall tab.

4. Unlock the pane by clicking the lock in the lower-left corner and enter the administrator username and password.

5. Click Start/Turn On Firewall to enable the firewall.

 

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